'Les Facteurs' is committed to bringing you the finest products and superior customer service. We take pride in making certain that each item ordered is delivered in a timely manner and in excellent condition. We use professional shipping companies such as Bpost, DHL and DPD.
ESTIMATED DELIVERY TIME
All products are usually sent on the next business day after placing the order. Within Europe delivery will take place within 2-4 days. Out of Europe your order will be delivered within 4-11 days excluding customs.
Shipping within Belgium
Your shipping cost is € 4,95 for every order.
Free Standard Shipping is offered on all purchases of € 100 or more.
Shipping to The Netherlands:
Your shipping cost is € 6,95 for every order.
Free Standard Shipping is offered on all purchases of € 149 or more.
Rest of Europe and North-America:
Your shipping cost is calculated at checkout.
Rest of the world:
Your shipping cost is available on demand. (Please don't hesitate, you can send your demand to firstname.lastname@example.org. We would be glad to help you out.)
FREE PICK-UP AT 'FIETSBAR'
When you are in our neighborhood you can choose to pick-up your order for FREE in the local coffee & bike store. This cosy cycling hotspot is called the FIETSBAR and is located in 'Minderbroederstraat 54, 3500 Hasselt, Belgium'. Latest info & opening hours: https://www.facebook.com/fietsbarhasselt/)
DELIVERY ADDRESS GUIDELINES
Please complete all applicable fields. A phone number is highly recommended. Please write the phone number without spaces and without the country code.
If your delivery address (e.g. Ireland) has NO postal code, put 'n/a' in the zip code field. We do not deliver to P.O. Boxes or military bases.
A signature is typically required for delivery. We deliver during business hours; please use an address where you know the recipient or another adult will be available. In some countries the shipper will leave the parcel in front of the door or with a neighbor when requested in the delivery instructions field. We cannot guarantee that the delivery company will follow these directions. At hospitals or companies we will deliver at the reception desk. The name of the recipient is always on the box, so the recipient can easily be informed.
CUSTOMS AND DUTIESGUIDELINES
Recipients will never be charged duties or custom fees by "Les Facteurs". The amount of your order includes duties and taxes UNLESS it is clearly stated otherwise in the shopping cart and the order confirmation email.
For shipments outside the European Union it is highly unlikely, but possible, that customs will physically inspect the parcel. This can cause a delay of 24-72 hours. We cannot be held responsible for this unfortunate event.
'LES FACTEURS' RESPONSIBILITIES
'Les Facteurs' accepts responsibility for the timely delivery of your order in accordance with the selected shipping method. 'Les Facteurs' is not responsible for failed deliveries when (1) the customer provides an incorrect or outdated address, (2) the parcel recipient is on vacation or not available, or (3) the customer does not promptly (24 hours) provide a corrected/new delivery address. If the delivery company must return a parcel to "Les Facteurs" for any of the above reasons, the customer can be charged for the shipping and handling as well as €20 for the return and cancellation fee, but not for the product itself, unless we cannot reuse it (e.g. fruit, flowers). 'Les Facteurs' will resend your parcel to a new address at the customer's request if the customer agrees to pay the shipping and handling charge a second time. In this case the €20 return and cancellation fee will not be charged.